Things to know before you go
Things to know before you go
We hope that this overview of frequently asked questions will provide you with the information you need to make informed decisions about your pet’s care.
If you are unsure or have other questions, please call us at 757-900-ALLY (2559)!
Do you offer walk-in visits?
We highly encourage you to join our virtual waitlist instead of coming directly to the clinic with your pet. By joining the waitlist, you can wait in the comfort of your home until it is time for your pet to be seen. Since our waitlist often reaches max capacity quickly, we recommend you check-in online early or call as soon as we open.
If your pet’s needs are so severe you think they need to “jump the line,” this is likely an emergency by definition—and an ER veterinary hospital will be better for your pet’s care. If in doubt, our team is happy to help triage your pet’s condition by phone; call us at 757-900-ALLY (2559) with questions.
Our Virginia Beach clinic’s virtual waitlist opens at 4:30pm on Weekdays and 9:30am on Saturday/Sunday. The waitlist in Virginia Beach closes at 9:30pm and periodically through the day as we reach capacity. If the virtual waitlist queue is closed during open hours of operation, please try back in one hour, or reach out to a team member for additional guidance.
Our Chesapeake clinic’s virtual waitlist opens at 4:30pm on Friday and 8:30am on Saturday/Sunday. The waitlist in Chesapeake closes at 9:30pm on Friday, 4:30pm on Saturday/Sunday, and periodically through the day as we reach capacity. If the virtual waitlist queue is closed during open hours of operation, please try back in one hour, or reach out to a team member for additional guidance.
Do you offer walk-in visits?
We highly encourage you to join our virtual waitlist instead of coming directly to the clinic with your pet. By joining the waitlist, you can wait in the comfort of your home until it is time for your pet to be seen. Since our waitlist often reaches max capacity quickly, we recommend you check-in online early or call as soon as we open.
If your pet’s needs are so severe you think they need to “jump the line,” this is likely an emergency by definition—and an ER veterinary hospital will be better for your pet’s care. If in doubt, our team is happy to help triage your pet’s condition by phone; call us at 757-900-ALLY (2559) with questions.
Our Virginia Beach clinic’s virtual waitlist opens at 4:30pm on Weekdays and 9:30am on Saturday/Sunday. The waitlist in Virginia Beach closes at 9:30pm and periodically through the day as we reach capacity. If the virtual waitlist queue is closed during open hours of operation, please try back in one hour, or reach out to a team member for additional guidance.
Our Chesapeake clinic’s virtual waitlist opens at 4:30pm on Friday and 8:30am on Saturday/Sunday. The waitlist in Chesapeake closes at 9:30pm on Friday, 4:30pm on Saturday/Sunday, and periodically through the day as we reach capacity. If the virtual waitlist queue is closed during open hours of operation, please try back in one hour, or reach out to a team member for additional guidance.
