Things to know before you go

We hope that this overview of frequently asked questions will provide you with the information you need to make informed decisions about your pet’s care.

If you are unsure or have other questions, please call us at 757-900-ALLY (2559)!

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Do you offer walk-in visits?

We highly encourage you to join our virtual waitlist instead of coming directly to the clinic with your pet. By joining the waitlist, you can wait in the comfort of your home until it is time for your pet to be seen. Since our waitlist often reaches max capacity quickly, we recommend you check-in online early or call as soon as we open.

If your pet’s needs are so severe you think they need to “jump the line,” this is likely an emergency by definition—and an ER veterinary hospital will be better for your pet’s care. If in doubt, our team is happy to help triage your pet’s condition by phone; call us at 757-900-ALLY (2559) with questions.

Our virtual waitlist opens at 4:30pm on Weekdays and 9:30am on Saturday/Sunday. The waitlist closes at 9:30pm or once we have reached max capacity.

Do you offer walk-in visits?

We highly encourage you to join our virtual waitlist instead of coming directly to the clinic with your pet. By joining the waitlist, you can wait in the comfort of your home until it is time for your pet to be seen. Since our waitlist often reaches max capacity quickly, we recommend you check-in online early or call as soon as we open.

If your pet’s needs are so severe you think they need to “jump the line,” this is likely an emergency by definition—and an ER veterinary hospital will be better for your pet’s care. If in doubt, our team is happy to help triage your pet’s condition by phone; call us at 757-900-ALLY (2559) with questions.

Our virtual waitlist opens at 4:30pm on Weekdays and 9:30am on Saturday/Sunday. The waitlist closes at 9:30pm or once we have reached max capacity.

READ ALL FAQ